Frequently Asked Questions


Shipping is FREE worldwide!

Shipping within Australia takes between 3-5 business days and 5-8 business days to New Zealand.

Shipping to the USA takes between 6-12 business days.

Shipping to the UK and Canada takes between 8-12 business days.

Please allow up to 20 business days for shipping outside of Australia, New Zealand, USA, UK and Canada. 

YES! We are based in Melbourne, Australia.

  • Intensely conditions hair and locks in moisture
  • Restores dry and damaged hair cuticles
  • Detangles knotty hair and tames frizz
  • Leaves hair feeling fresh, soft and silky
  • Delivers long-lasting repairing action
  • For all hair types. 

1. Apply the Moisture & Repair Mask to washed, damp hair
2. Gently massage from roots to ends and comb through
3. Leave product in for 5 to 10 minutes (longer if desired)
4. Rinse hair thoroughly with lukewarm water.

Check out our product page 'how to use' section for all the different ways you can apply our hair mask!

You will see a difference to your hair in just 5-10 minutes, but you can leave the mask in longer (up to overnight) for even better results!

YES! If you think your hair is particularly dry, try sleeping in our hair mask. SIMPLY apply the hair mask at the end of your shower (or apply it to dry hair) to allow the mask to deeply penetrate the hair. Rinse out in the morning with lukewarm water for a fresh start to the day.

Use 1-2 times a week for normal hair and 2-3 times a week for dry hair. For oily hair, use mask just once a week and focus product towards the ends of your hair and avoid the scalp.

YES! Our product is 100% vegan! Both the product and its individual ingredients have NOT been tested on animals. We love our furry friends so our mask is 100% cruelty free!

Aqua, Cocos Nucifera (Coconut) Water, Cetearyl Alcohol, Cetyl Alcohol, Isoamyl Laurate, Maltodextrin, Glycerin, Parfum, Behentrimonium Chloride, Gossypium Herbaceum (Cotton) Seed Oil, Argania Spinosa (Argan) Kernel Oil, Olea Europaea (Olive) Fruit Oil, Butyrospermum Parkii (Shea) Butter, Macadamia Integrifolia (Macadamia) Oil, Cocos Nucifera (Coconut) Oil, Citrullus Ianatus (Watermelon) Seed Oil, Cetrimonium Chloride, Glycine Soja (Soybean) Oil, Tocopherol (Vitamin E), Phenoxyethanol, Ethylhexylglycerin, Sodium Hydroxide, CI16035, CI19140.

Argan Oil, Shea Butter, Coconut Oil, Coconut Water, Olive Oil, Macadamia Oil, Soybean Oil, Cotton Seed Oil, Vitamin E, Watermelon Seed Oil.

Shampoo your hair as normal to ensure it is clean, then apply the mask. There is no need to condition your hair as the mask will do that plus a lot more!

Conditioners provide short-term benefits as they will make your hair soft and manageable, but only until your next shampoo. They don’t really provide any long-term benefits for your hair. 

Our hair is prone to damaging elements every day. The sun, chlorine in pools, salt from the sea, colouring, bleaching, styling and heat are just some examples that can lead to dry, brittle and damaged hair. Even with the help of a hair conditioner, your hair is unable to bounce back.  

Our Moisture and Repair Hair Mask is just what your hair needs! It is able to provide long-term benefits for your hair by deeply conditioning hair strands to hydrate, nourish, strengthen and protect hair, for long-lasting repairing action.

Our mask is suitable for ALL hair types. Whether your hair is thick or thin, oily or dry, straight or curly, dyed/bleached or uncoloured, our mask will work for you!

OF COURSE! Our formula is colour safe and contains natural ingredients like Argan Oil and Shea Butter which combine to moisture and repair dry and damaged hair as a result of colouring.

YES! Hair that has been damaged by heat, styling and chemicals will benefit from Malia as our mask will hydrate and nourish hair strands and prevent further breakage. 

YES! Our mask is 100% safe to use on all real human hair extensions as we have zero proteins in our product so the integrity of the hair extensions will be maintained. The mask is also sulphate free so it will not dry out hair extensions.

YES! Our mask is free from silicones, sulphates, phthalates, parabens, palm-oil and gluten.

Our mask deeply conditions to moisture and repair dry, damaged hair without weighing it down or making it look greasy. If you usually have particularly oily hair, focus product towards the ends of your hair and avoid the scalp. Be sure you wash out your hair thoroughly (with lukewarm water). 

The mask cannot make hair grow long but massaging the product in can stimulate the scalp which can help achieve healthy hair, thus overtime, leading to hair growth.

Each hair mask jar contains 220ml of product.

A jar may last up to 3 months worth of weekly masking. How many applications you get out of each jar will vary depending on how often you use it, how much product you use per application and your hair type/length of your hair.

Our mask has a typical shelf life of 24 months. Please ensure the mask is kept at room temperature or below and out of direct sunlight. 

Certainly! Men are also prone to hair damage from the sun, indoor heating, salt from the sea, chlorine, friction from hats, seasonal changes and more! Our hair mask is designed to deliver long-lasting repairing action and protect your hair from further breakage.

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