Indulge in our star studded trio that will give you gorgeous looking locks in just three simple steps.

The Intensely Hydrating Shampoo gently cleanses and eliminates impurities from the scalp to improve hair’s overall appearance and health. Hair will be infused with hydration without being stripped, leaving hair manageable with a fresh and smooth finish.

The Intensely Hydrating Conditioner renews lost moisture and re-hydrates dry, dull and brittle hair to improve appearance and health. Hair will be infused with hydration without weighing it down, leaving hair luxurious with a soft and shiny finish.

The Moisture & Repair Hair Mask deeply conditions to repair damaged hair and rebuild hair’s strength from the inside out. Our clean and naturally derived ingredients penetrate deeply to lock in moisture, for soft, silky and lustrous looking locks. Hair will be transformed with long-term health and vitality.

STEP 1: SHAMPOO
Shampoo hair as normal to open the hair cuticles. Repeat if necessary and then rinse.

STEP 2: MASK
Slather Hair Mask onto damp hair to allow better absorption of nourishing ingredients. Massage from roots to ends and leave in for 5-10 minutes (or up to overnight) and then rinse.

STEP 3: CONDITIONER
Follow with Conditioner to seal the cuticle and lock in all the nurture the mask has delivered, for ultimate hydration. Rinse thoroughly.

Shipping Costs
Standard shipping is FREE worldwide! Express shipping is available at a flat rate of $9.99. All shipments are handled by Australia Post.

International Shipping
Custom international shipping rates will be shown at checkout after you enter your delivery address. Please note that orders shipped outside of Australia may incur additional taxes and/or customs charges upon arrival. We recommend checking for any applicable import fees before placing your order.

Processing Times
Orders are processed Monday through Friday and are shipped within 24-48 hours of placement, excluding weekends and public holidays. Please allow extra time during peak sale periods. Once your order is shipped, tracking information will be sent via email within 24 hours.

Australian Standard Shipping
Standard shipping within Australia typically takes 3-7 business days.

Australian Express Shipping
We charge a fee of $9.99 for all domestic express orders. Express shipping within Australia takes between 1-3 business days.

International Standard Shipping
Standard shipping to New Zealand takes between 5-8 business days.
UK, USA, and Canada take between 6-10 business days.
Please allow up to 20 business days for shipping to any other countries that aren't listed above.

International Express Shipping
We charge a fee of $9.99 for all international express orders.
Express shipping to New Zealand takes between 2-4 business days.
USA, UK, and Canada take between 3-5 business days.
Please allow up to 6 business days for express shipping to any other countries that aren't listed above.

Shipping Delays
While most packages arrive on time, delays can occasionally occur. Malia Hair is not responsible for any delays that happen in transit.

International Taxes and Customs Charges
International customers may be required to pay sales tax, duty, and/or customs charges. All taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Malia Hair is not responsible for any additional taxes and customs charges that are requested during the shipment of your order. If you refuse your delivery, you are responsible for the original delivery charges, any applicable tax and duties charges, and the cost of returning the package, and you will not be entitled to a refund. You may or may not be contacted prior to your order being released to notify you of any relevant fees that may be applicable to your purchase. Please note these charges are implemented by your country’s government and are not associated with Australia Post. If you have any questions, please email our support team at hello@maliahairaus.com.

Address Changes
Please ensure your delivery address is complete and accurate to avoid any delays. If you need to update your address, please contact Malia Hair directly before your order is processed. Once your order has been dispatched, we are unable to make any changes to the shipping address or cancel the order. We do not offer refunds for items that are already in transit.

Tracking Your Order
Once your order has been dispatched and is on its way to you, you will receive an email with all of the details, including a tracking number. Watch your delivery all the way from our place to yours. All deliveries require a signature from the customer. If no one is home to sign off on the delivery, the courier will then take your item to your local post office for collection. If you do not collect your item within 10 business days, the item will be returned to us. We will not be responsible for reshipping this item again, and you will not be entitled to a refund.

Returns
We accept returns within 14 days from the date of delivery. Returns initiated beyond this period will not be accepted. To be eligible, items must be returned in their original packaging and condition. Products that are opened, used, or damaged will not qualify for a refund. Shipping costs are non-refundable and are the responsibility of the customer.

To initiate a return, please email hello@maliahairaus.com with your order number and the email address used to place the order. We will review your request and confirm eligibility for a refund.

Refunds
Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method. Please allow up to 7-10 business days for the funds to reflect in your account.

Change of Mind
If you've changed your mind about your purchase, no worries! We accept change-of-mind returns within 14 days of receiving your item(s). To qualify:

1. The product(s) must be unopened, unused, and in their original packaging.
2. Email hello@maliahairaus.com with your order number and email address to initiate the return.

Please note:

• Return postage costs are the customer’s responsibility.
• Any extra charges for express delivery are non-refundable.

Incorrect or Faulty Products
We take great care to ensure your order arrives in perfect condition. However, if you receive an incorrect, damaged, or faulty product, please email hello@maliahairaus.com within 14 days of delivery. Include:

• Details of the issue.
• Images and proof of damage or fault.

We will verify whether you are entitled to a replacement of the products and provide instructions accordingly. 

Missing Items
If any items are missing from your order upon delivery, contact hello@maliahairaus.com immediately. Please provide:

• Images of how the package was received.
• Your order confirmation number in the email subject line.

We will review your request and arrange a replacement for the missing item promptly. 

Shipping Costs
Customers are responsible for the shipping costs of returns. These costs are non-refundable. We recommend using a tracked shipping service to ensure safe delivery. We cannot take responsibility for items lost during return transit and will be unable to provide refunds or replacements in such cases. If you have any questions or concerns, feel free to contact us at hello@maliahairaus.com.

Link to FAQs